manage and monitor after-sales services

After-sales service

Enhances the customer experience through effective management of service contracts, oversight of interventions, accurate warranty management, and an efficient repair process, thus ensuring a comprehensive and high-quality service.

Service Contract

Manage all service contract terms and conditions in an integrated manner

Periodic billing plan, consumption billing of interventions

Service Order

Manage the intervention at the customer's site with a single tool

Reporting on consumption of spare parts used, hours worked, management of repair flow in-house or at third-party supplier. Decide whether to charge the customer taking into account any warranty. Finally, automatically email the work report to the customer

Automatic active billing

Issue sales invoices at the end of the month

Aggregate periodic contracted fees and billable service orders with one click. Free yourself from paperwork

Monitor the marginality of the contract

Keep track of actual costs and revenues, make informed decisions with operator-accounted data

10 € / month

Features

  • Service Contracts
  • Service Orders
  • Replacement of components under warranty and non-warranty
  • Return of components for repair
  • Sending components for external repair
  • Traceability of components in repair
  • Recording of billable or non-billable resource hours
  • Charge for travel expenses
  • Issuance and email sending of work reports
  • Monitoring assistance costs on job orders
  • Booking interventions through the web app

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