Do I need to install something on my PC to use So Smart?
What are the benefits of Online Software As a Service?
No. You don't need to install any software on your PC. All you need is an internet connection and an updated browser (eg: Chrome, Firefox, Edge, Safari).
Can I access So Smart with devices other than a PC, such as a tablet or smartphone?
There are many advantages. First of all, you do not have any installation problems and the software is always updated to the latest version. You can also access your company data from any device; you only need to have an internet connection and the references to connect to the service (user name and password)!
Is there a trial period for the application?
Of course! In any situation, you can use the device that best suits your needs: in warehouse the tablet, at the office the laptop, by the customer the smartphone or ... whatever you prefer!
In addition, on mobile devices, you can decide whether to install the App or use the web version (the browser), according to your needs.
If I am not satisfied with the product, when can I withdraw from my contract?
So Smart platform is offered on a monthly basis. If after the first month you are not satisfied you can withdraw from the contract. An actual trial is not provided because So Smart offers you a real environment where you can start working right away, instead of a demo environment. With us no annual commitment.
If I subscribe to So Smart, how long am I required to use the solution?
The subscription to So Smart starts from the activation date of the service(s) specified in the accepted offer and has a minimum duration of one month.
Upon expiry, it is understood to be tacitly renewed for another month and so on from month to month, if the contract has not been terminated by one of the parties by PEC (Certified Email), sent at least 14 (fourteen) days before the expiry date.
Can I temporarily suspend my subscription to So Smart?
So Smart platform is offered month by month: usage and payment can be interrupted at any time. There is no time limit to subscription.
I already have a Microsoft Office 365 license. Can I connect it to So Smart?
The suspension is not foreseen; you have to cancel the service and when you want, you can start again with a new subscription and a new activation.
Can So Smart packages be purchased separately?
Yes. Within the customer center, which you will have access to once you have subscribed, you can associate your So Smart licenses with your existing Microsoft Office licenses.
Can I upgrade from a package to a higher one (e.g. from Smart Sales to Smart Iventory)?
Yes, you choose the one that best suits your needs. If your needs change over time, you can change the version or the number of users you need.
Can I switch from a package to a lower one?
Of course! When subscribing to online services, you can ask EOS Online to increase the number of active services; the increase request will be handled autonomously by you.
Increasing the quantities for an existing subscription will result in the charging and invoicing of an amount proportional to the renewal date of the subscription already subscribed. The next renewal-due date will also include the amount of the new increment.
Can I change my training level?
Of course! The reduction to a lower package will only apply from the next renewal of the subscription and can be managed independently by you using the procedure made available to you by EOS Online.
How long does it to learn how to use So Smart?
Sure! On our e-learning portal you will find the Course Catalogue to which you can subscribe; at the end of each course you will find the Quiz to put yourself to the test and after passing this you will receive a Certificato di completamento.
How many ways can I get assistance?
If you follow our suggestions and our training paths, you will be able to manage your business (buying, selling and managing receipts and payments) in one week. It's up to you and up to how long you spend your time training.
How often can I get help from my coach?
You can get help in several ways: before contacting the support you can search for the topic in the online manual and in the FAQ portal; if you do not find the answer you need, you can try the chat bot and if you do not have the answer here you can open a ticket to the Helpdesk portal.
Is the live chat a chat bot or am I talking to an operator?
You choose the way and frequency with your coach based on your needs.
How often is the platform updated?
It is a chat bot, you will send the request and the system will reply to you. If you can't solve your problem with the answers you receive, an operator will intervene to offer you all the help you need.
Will So Smart always offer the features I see now in the offer or do you plan to implement new features over time?
Updates are monthly but you don't have to do anything at all. This is a big advantage of software as a service: the software gets updated and you don't even notice it.
How can I export our customer/vendor/data archives within So Smart?
So Smart was born to grow. Periodically new Apps will be added to those available today.
Does Smart support digital signatures?
So Smart provides you with the tools you need for data migration. The import is scheduled in the activation path. Help desk and coach will follow you through this initial phase.
Can I give my accountant access to So Smart to complete accounting records?
Microsoft 365 software package (Word, Excel, Outlook) allows you to digitally sign documents using digital signature.
Is an integrated e-commerce module available with So Smart?
Yes. Microsoft Dynamics 365 BC provides dedicated access for your accountant. No VPN or installation of any particular software are required.
Is So Smart also suitable for small professional studios that provide services and training?
Not in the immediate future but in the plans of So Smart is the implementation of an e-commerce module. The platform is constantly growing and is designed to offer a growing number of services.
How can I get more information about So Smart and the features included?
So Smart is able to manage services as well as goods, so it adapts well to any type of company.
Book your online demo or contact us via chat for any of your questions.